topic Upgrade in Archived Posts

Upgrade

Alesja7 — Sun, 10 Jan 2021 23:37:30 GMT

Hi. How i can find out when will arrive my new phone? I did upgraded. But I can’t tracked

Re: Upgrade

Alesja7 — Sun, 10 Jan 2021 23:40:53 GMT

Hi.8 of January I ordered the iPhone 12 Pro Max today, paying the early upgrade fee , I have had a confirmation email etc however no money has been taken from my account. I just wanted to make sure my order has gone through?

Re: Upgrade

RR76 — Mon, 11 Jan 2021 00:29:43 GMT

Sshh, they might forget !!

Re: Upgrade

Katie_B — Mon, 11 Jan 2021 09:46:53 GMT

Hello @Alesja7.

Thanks for coming to the community and flagging this with us.

Since your last post has the fee been taken?

Katie 🙂

Re: Upgrade

Alesja7 — Mon, 11 Jan 2021 09:55:26 GMT

No. And also not any email or text 😞

Re: Upgrade

Katie_B — Mon, 11 Jan 2021 10:03:39 GMT

Hi @Alesja7.

What colour and memory size did you order?

As you have a got an email confirmation this confirms your order has been received.

Katie 🙂

Re: Upgrade

Alesja7 — Mon, 11 Jan 2021 10:08:09 GMT

Pacific blue 128Gb

Re: Upgrade

Katie_B — Mon, 11 Jan 2021 10:20:05 GMT

Hello @Alesja7.

This model is currently showing in stock.

I would recommend giving us a call so our customer care team can chase this for you.

Katie 🙂

Re: Upgrade

Alesja7 — Mon, 11 Jan 2021 10:20:14 GMT

And I did received email that they got my order.

Re: Upgrade

Alesja7 — Mon, 11 Jan 2021 10:21:01 GMT

Should I call 150? Thank you

Re: Upgrade

Katie_B — Mon, 11 Jan 2021 10:24:04 GMT

Hi @Alesja7.

That's right, to speak to our customer service team please call 150.

Take care,

Katie 🙂

Re: Upgrade

Alesja7 — Mon, 11 Jan 2021 10:50:30 GMT

Thank you a lot for your help. All sorted out ☺️

Re: Upgrade

Katie_B — Mon, 11 Jan 2021 11:12:15 GMT

That's great to hear @Alesja7.

Have a great day,

Katie 🙂