topic Re: Xbox Series X Customer Update Needed in Archived Posts

Xbox Series X Customer Update Needed

Littlesam — Tue, 10 Nov 2020 13:41:48 GMT

Hey,

I'm creating this post for myself and all the other customer who have ordered the xbox series x as an add on product. EE needs to provide a clear update as to what is happening with our orders. I have heard some customers say their orders have been cancelled and that a back office team is dealing with the demand however we can't get in touch to ask whether your own order will be fulfilled or not

If you are facing these questions please add onto this post. Otherwise please will someone provide an update as to whether orders will be fulfilled or not.

Re: Xbox Series X Customer Update Needed

mcbenjiwig — Tue, 10 Nov 2020 14:28:28 GMT

Did you get any reply?

Re: Xbox Series X Customer Update Needed

Littlesam — Tue, 10 Nov 2020 14:49:32 GMT

Nothing yet - I have called 4 times and each time they have no clue what is happening. I have an open complaint raised and I suggest for you to do the same so they don't forget about your order and leave you in the dark

Re: Xbox Series X Customer Update Needed

James_B — Tue, 10 Nov 2020 15:42:03 GMT

Hi @Littlesam,

Welcome to the EE Community. 🙂

Did you successfully place an order? If you did, we'll do our best to get it there within two working days. If, for any reason, your delivery will take longer than this we'll keep you informed by email.

Thanks

James

Re: Xbox Series X Customer Update Needed

mcbenjiwig — Tue, 10 Nov 2020 18:33:06 GMT

How do you know if the order has been successful, I have an order summary, but no money has been taken and the order isn’t on my account? The information provided is terrible

Re: Xbox Series X Customer Update Needed

hamma2k6 — Tue, 10 Nov 2020 20:40:13 GMT

this is also where im at with this. placed the order this morning, had an email saying that order has been placed but no money (£10 upfront cost) has been taken and no follow up txt/email to say that the order has been finalised. wife recently spoke with online chat and they were less than useful. whats going on???

Re: Xbox Series X Customer Update Needed

Christopher_G — Wed, 11 Nov 2020 07:58:27 GMT

Hi @mcbenjiwig and @hamma2k6

If you received a successful order confirmation when you placed your order, we have received this. Because of the high demand, it may take a couple of days to work its way through our system. We will send you a further confirmation once it’s on its way.

Chris

Re: Xbox Series X Customer Update Needed

Dorybird — Wed, 11 Nov 2020 08:35:14 GMT

When is the next reserve date for the next batch?

Re: Xbox Series X Customer Update Needed

James_B — Wed, 11 Nov 2020 09:23:16 GMT

Hi @Dorybird,

Welcome to the EE Community. 🙂

Please look out for future stock availability through our website and social channels. You can register your interest at shop.ee.co.uk/new-phones-coming-soon to find out when it's back in stock.

Thanks

James

Re: Xbox Series X Customer Update Needed

Ljevans — Wed, 11 Nov 2020 11:55:56 GMT

Hey!

I had the same thing and had to call them and they take the £10 out over the phone and process the order.

I spoke to a lovely lady called Michelle who sorted it out for me and mine will arrive tomorrow!

Re: Xbox Series X Customer Update Needed

hamma2k6 — Wed, 11 Nov 2020 18:35:00 GMT

thanks for nothing ee. had to ring up today to find out what is going on with our order only to be told THERE IS NO ORDER. no record of an order or anything. 10 mins after the call we get an email saying you are out of stock. absolute joke as i had a series x in a basket with another store whilst buying from yous so lost out there aswell. dont listen to the advisor here and ring ee to find out whats happening with orders

Re: Xbox Series X Customer Update Needed

Marshy07 — Sun, 15 Nov 2020 09:44:19 GMT

Will you be getting anymore in before Christmas??

Re: Xbox Series X Customer Update Needed

James_B — Sun, 15 Nov 2020 09:49:33 GMT

Hi @Marshy07,

Welcome to the EE Community. 🙂

You can register your interest here to find out when its back in stock - shop.ee.co.uk/new-phones-coming-soon.

Thanks

James

Re: Xbox Series X Customer Update Needed

tido231182 — Sun, 22 Nov 2020 11:45:15 GMT

I ordered the console by calling the team and paid a £10 deposit. I was told that the console had sold out, but that would receive the Xbox around December 2nd. Checked the website and nothing was on my account, no text, no email nothing.

I called back and was put through to someone who told me that it had been cancelled. I asked why and that I had paid a deposit. They told me that, it says cancelled because they have no stock, but assured me that I would get it in December.

Called again and was told that they can't put people on back order, and that I wouldn't get a console at all. I asked about the deposit and they said, we have take £10 of your next bill. When I asked why I wasn't informed it had been cancelled, they informed me that it was "strange" they offered me an extra £10 for their mistake.

Shocking customer service. Don't expect them to honour their contact with you, even if you pay a deposit it means nothing. EE are liars and have a digital team that make and change rules on the fly with zero respect for customers who have spent thousands with them over the years. Total joke.

Re: Xbox Series X Customer Update Needed

Kiers4years88 — Sun, 10 Jan 2021 21:50:58 GMT

Same issue i give up!!

Re: Xbox Series X Customer Update Needed

Katie_B — Mon, 11 Jan 2021 08:59:03 GMT

Good Morning @Kierss4years88.

Thanks for coming to the community.

When did you successfully order your Xbox?

Did you receive an order number?

Has any update at all been provided?

Katie 🙂