https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1013800#M315383 <P>I have ordered a new phone and I have received the confirmation email. But payment hasn't been took out of my account yet. And when I go on ee website it says that the phone is still in shopping basket.so don't know if processed properly yet&nbsp;</P> Sat, 09 Jan 2021 13:52:49 GMT Bridied87 2021-01-09T13:52:49Z https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1013800#M315383 <P>I have ordered a new phone and I have received the confirmation email. But payment hasn't been took out of my account yet. And when I go on ee website it says that the phone is still in shopping basket.so don't know if processed properly yet&nbsp;</P> Sat, 09 Jan 2021 13:52:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1013800#M315383 Bridied87 2021-01-09T13:52:49Z https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1013822#M315384 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1489659">@Bridied87</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'd recommend getting in touch with our <A href="https://ee.co.uk/help/help-new/get-in-touch?mboxSession=18a2c8b2fe1e4476a9f24eb200e704e2&amp;adobe_mc_sdid=SDID%3D31420A2F14D7F202-30321890AC8531F0%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1585724489" target="_blank">Customer Care team</A> so they can check to see if the order went through on your account.</P> <P>&nbsp;</P> <P>Jon</P> Sat, 09 Jan 2021 15:18:01 GMT https://community.ee.co.uk/t5/Archived-Posts/Ordered-a-new-phone/m-p/1013822#M315384 Jon_K 2021-01-09T15:18:01Z