topic Upgrade not showing on My EE in Archived Posts

Upgrade not showing on My EE

JWalker1 — Thu, 07 Jan 2021 08:23:02 GMT

Hello could I please have Some help from a member of the team.

I upgraded my plan 2 days ago to a new plan and phone. I received a confirmation email but when I log in to my EE it still shows my old plan and is still offering me the option to upgrade. I have had no delivery updates even though I understood the new phone would be despatched within 24hrs (I don’t mind about this but just adds to my thinking that all is not right...)

I wanted to check everything has gone through properly?

Thank you,

Jessica

Re: Upgrade not showing on My EE

Leanne_T — Thu, 07 Jan 2021 09:30:34 GMT

Morning @JWalker1

Thanks for coming to the community.

Once your phone has been dispatched your plan will change in your My EE account.

Which model phone did you order?

Could you also let me know the colour and size?

Thanks 🙂

Leanne.

Re: Upgrade not showing on My EE

JWalker1 — Thu, 07 Jan 2021 10:32:08 GMT

Thank you very much for your response @Leanne_T !

Ah OK that does make sense, I am only concerned because there is still the option to upgrade on my EE, so I am worried that something has gone wrong!

The model I ordered is the Samsung Galaxy A51 128GB in Prism Crush White.

Many thanks,

Jessica

Re: Upgrade not showing on My EE

Leanne_T — Thu, 07 Jan 2021 11:18:28 GMT

Thanks @JWalker1

If you give us a call on 150, our Mobile Care team can get your order looked into and make sure everything has gone through for you.

Let me know how you get on 🙂

Leanne.