topic Re: Phone delivery no communication in Archived Posts

Phone delivery no communication

Lmcd2610 — Wed, 06 Jan 2021 14:08:58 GMT

I ordered a new phone on the 31st. I was told the product was in stock (Samsung S20 Fe) and would be delivered on Monday 4th. I've had a text to confirm from EE... but then no further communication. It obviously wasn't delivered on Monday... and I have heard nothing. I am unable to get through to speak to anybody. Its like the minute my order has been taken I've then been ignored. Can't say I'm very impressed! I'm about to go on nightshifts this weekend so I don't want to be woken up by a delivery I know nothing about!! I would appreciate if someone would actually get back to me!

Re: Phone delivery no communication

Katie_B — Wed, 06 Jan 2021 16:36:28 GMT

Hello @Lmcd2610.

Welcome to the EE Community.

I am sorry to hear you have not yet received your new phone.

Please can you confirm the colour which you ordered?

Speak soon,

Katie 🙂

Re: Phone delivery no communication

Lmcd2610 — Wed, 06 Jan 2021 17:13:32 GMT

It was the cloud green colour. When I ordered i was told it was the only
colour still in stock but it was the colour I had wanted.

Re: Phone delivery no communication

Katie_B — Wed, 06 Jan 2021 17:15:24 GMT

Hi @Lmcd2610.

I have checked and can see this device is currently in stock.

I would recommend giving us a call so a member of our team can chase your order.

Please call 150 from any EE handset or 0800 079 8586 from any landline or provider.

Katie 🙂

Re: Phone delivery no communication

Lmcd2610 — Wed, 06 Jan 2021 17:25:32 GMT

Thank you very much for your help!