topic Re: Order in Archived Posts

Order

Kokeszko1 — Mon, 16 Nov 2020 17:26:05 GMT

Hello I order my iPhone 12 pro graphite 128g on 11th November I wondering when I received my phone?

Re: Order

Leanne_T — Mon, 16 Nov 2020 18:56:14 GMT

Welcome to the community.

The estimated delivery guidance for when you ordered was to 'expect delivery within 28 days'.

As soon as your order is available and ready to dispatch, you will receive a text from DPD letting you know when this will be delivered.

Thanks.

Leanne.

Re: Order

Zakdog13 — Fri, 01 Jan 2021 11:14:34 GMT

I have been waiting for my iPhone 12 Pro since 4/12. I keep getting texts to say it is coming soon but I am not sure how long is ‘soon’. It is over 28 days now and still no sign

Thanks

Re: Order

Christopher_G — Fri, 01 Jan 2021 13:50:42 GMT

Hi @Zakdog13

We're working with Apple to try and get it to you as soon as possible.

DPD will be in touch when it's ready to be delivered.

Chris

Re: Order

Zakdog13 — Tue, 05 Jan 2021 10:23:25 GMT

Hi. It has now been over a month since I requested an iPhone 12 max. All I seem to be getting is a text to say my phone is on track. Is there any chance someone can confirm what the problem is with this as I seem to be getting nowhere

Thanks

chris

Re: Order

James_B — Tue, 05 Jan 2021 11:19:27 GMT

Hi @Zakdog13,

Which model did you order?

Thanks

James

Re: Order

Zakdog13 — Tue, 05 Jan 2021 11:32:25 GMT

Hi James

it is an IPhone 12 pro

Chris

Re: Order

James_B — Tue, 05 Jan 2021 11:34:36 GMT

Hi @Zakdog13,

Which colour and memory size?

Thanks

James

Re: Order

Zakdog13 — Tue, 05 Jan 2021 11:41:11 GMT

It is the 128mb in blue

Re: Order

James_B — Tue, 05 Jan 2021 11:44:21 GMT

Hi @Zakdog13,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Pacific Blue 128GB on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

Re: Order

Zakdog13 — Tue, 05 Jan 2021 11:55:41 GMT

Ok. Not quite sure where I am in that first come first served queue but thanks for you hep

Regards

chris