topic Late payment in Archived Posts

Late payment

Dee60 — Wed, 30 Dec 2020 10:20:22 GMT

A payment for my trade in phone has not been paid, been on hold so many times with call centre, what is the best way to contact them

Re: Late payment

Chris_B — Wed, 30 Dec 2020 10:56:19 GMT

@Dee60 When did you send this in ? Has Brightstar received the device yet ?

Re: Late payment

Dee60 — Wed, 30 Dec 2020 10:59:47 GMT

Yes, they have received the phone on 24th of Dec, sent an email saying the funds will be paid into my account by the 29/12/20. As it’s a late
Payment I’m worried that they may have paid it into someone else’s account and will them make the transaction as satisfied. I have emailed and messaged and I’ve been on hold for 2 hours on the call line
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Re: Late payment

Dee60 — Sat, 02 Jan 2021 10:05:27 GMT

Following on from the other day about my late phone trade in money, . My iPhone was received by the company and valued on 24/12, said money would be in my account on 29/12/20. I have now been told that it takes 4 clear working days for money to hit my account. So I’ve got my fingers crossed that the payment will be in my account on the 4-5th of jan.

Re: Late payment

Jon_K — Sat, 02 Jan 2021 11:21:47 GMT

Hi @Dee60.

Thanks for updating us on this.

Let us know when everything has been sorted.

Jon

Re: Late payment

Dee60 — Mon, 04 Jan 2021 15:14:10 GMT

Re my post about none payment of my iPhone trade in. After several calls and emails, They have just paid the money into my account. 7 days late but at least paid now. Big sigh of relief.Thank you for the help given.x

Re: Late payment

Katie_B — Mon, 04 Jan 2021 15:34:20 GMT

Thanks for coming back and letting us know @Dee60.

Take care,

Katie 🙂