topic Re: Free television in Archived Posts

Free television

Mikebacon — Thu, 26 Nov 2020 16:27:26 GMT

I received my new phone today but I have no idea when my free tv will turn up. Will I get a email or txt.

Thanks

Re: Free television

Jon_K — Thu, 26 Nov 2020 17:42:54 GMT

Hi @Mikebacon.

Welcome to the community.

When you take out an eligible plan, your gift will be delivered within 15-45 days of receiving the phone.

Jon

Re: Free television

Alex128xd — Wed, 30 Dec 2020 15:36:22 GMT

Hi @Jon_K

im also just curious on when the television will arrive, been a month now and understand the festive period doesn't help however I would have expected and email or text or anything so show some recognition that i've chosen an eligible plan and the tv will dispatch within a certain timeframe etc.

so far ive received nothing

thanks

Alex

Re: Free television

Christopher_G — Thu, 31 Dec 2020 08:20:05 GMT

Did you receive a text message a few days after you received your phone, @Alex128xd?

Chris

Re: Free television

Alex128xd — Thu, 31 Dec 2020 15:47:32 GMT

Hi Chris
I have received nothing at all, no text no email..

Re: Free television

Christopher_G — Fri, 01 Jan 2021 08:41:56 GMT

OK thanks @Alex128xd

I'd suggest speaking to our Mobile Care team so that they can check your eligibility and contact the team involved with sending them out.

Let us know how you get on.

Chris

Re: Free television

Alex128xd — Mon, 04 Jan 2021 13:57:32 GMT

Hi Chris
.I've now done this and waiting feedback.

Re: Free television

Katie_B — Mon, 04 Jan 2021 14:11:57 GMT

Thanks for letting us know @Alex128xd.

Please keep us updated with your progress,

Katie 🙂