topic Re: No communication on my order since placed 17th Dec in Archived Posts

No communication on my order since placed 17th Dec

AlexJane46 — Mon, 04 Jan 2021 10:47:05 GMT

I ordered an upgrade to IPhone 12 Pro in Pacific Blue 128 on the 17th December. I received the confirmation email but haven’t heard any further since then.
I understand there are hold ups but would appreciate some word on what is going on and when I can expect to receive it.

EE - help please!

Re: No communication on my order since placed 17th Dec

Christopher_G — Mon, 04 Jan 2021 12:10:58 GMT

Hi @AlexJane46

Welcome to the community and thanks for ordering.

The estimated delivery guidance when you ordered was to expect dispatch within 28 days.

DPD will be in touch when it's ready to deliver.

Thank you for your patience so far.

Chris

Re: No communication on my order since placed 17th Dec

AlexJane46 — Mon, 04 Jan 2021 13:54:42 GMT

Hi Chris,

Thanks for your reply. I don’t remember that to be honest, only that it was noted as in stock, but I may have missed some small print.

If it’s 28days then that’s good to know. Looking forward to its arrival.

many thanks