https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1011445#M315075 <P>I ordered a new A 21s phone on 29th Dec and I haven't received a email whether it has been dispatched and no tracking number to trace it as my old phone isn't working. I wonder if you help find any information about it please&nbsp;</P><P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Thanks Rhona&nbsp;</P> Mon, 04 Jan 2021 07:58:21 GMT Rhona29 2021-01-04T07:58:21Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1011445#M315075 <P>I ordered a new A 21s phone on 29th Dec and I haven't received a email whether it has been dispatched and no tracking number to trace it as my old phone isn't working. I wonder if you help find any information about it please&nbsp;</P><P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Thanks Rhona&nbsp;</P> Mon, 04 Jan 2021 07:58:21 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1011445#M315075 Rhona29 2021-01-04T07:58:21Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1011448#M315076 <P>There's no account access on here.</P><P>&nbsp;</P><P>You'll need to call</P> Mon, 04 Jan 2021 08:01:48 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1011448#M315076 BrendonH 2021-01-04T08:01:48Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1011472#M315077 <P>Morning <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1466415">@Rhona29</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>&nbsp;</P> <P>The <A href="https://shop.ee.co.uk/mobile-phones/pay-monthly/samsung-galaxy-a21s/details#" target="_blank" rel="noopener"> Samsung Galaxy A21s is currently showing in stock</A>, I would suggest <A href="https://ee.co.uk/help/help-new/get-in-touch" target="_blank" rel="noopener">getting in touch with our Mobile Care team,</A> they will be able to get your order looked into for you.</P> <P>&nbsp;</P> <P>Let me know how you get on <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Mon, 04 Jan 2021 09:01:08 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1011472#M315077 Leanne_T 2021-01-04T09:01:08Z