https://community.ee.co.uk/t5/Archived-Posts/Upgrade-confirmation/m-p/1011386#M315065 <P>I ordered an upgrade this afternoon and paid my up front charge via chat function confirmed by PIN security and paid via credit card capture link sent but have not apparently been sent any confirmation of payment/ invoice for the deal done.....have been advised will all arrive tomorrow....a bit nervous &nbsp;? &nbsp;can anyone reassure me that this is standard practice ?</P> Sun, 03 Jan 2021 20:24:13 GMT Simony 2021-01-03T20:24:13Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-confirmation/m-p/1011386#M315065 <P>I ordered an upgrade this afternoon and paid my up front charge via chat function confirmed by PIN security and paid via credit card capture link sent but have not apparently been sent any confirmation of payment/ invoice for the deal done.....have been advised will all arrive tomorrow....a bit nervous &nbsp;? &nbsp;can anyone reassure me that this is standard practice ?</P> Sun, 03 Jan 2021 20:24:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-confirmation/m-p/1011386#M315065 Simony 2021-01-03T20:24:13Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-confirmation/m-p/1011397#M315066 <P>This happened to me, I got the confirmation the next day however think my device needs to be ordered so looking to wait around 4 weeks yet they took my fee,</P> Sun, 03 Jan 2021 21:40:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-confirmation/m-p/1011397#M315066 Claire2k47 2021-01-03T21:40:51Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-confirmation/m-p/1011408#M315067 <P>Thanks Claire</P><P>I think the chat reps should send a confirmation explaining ...you get enough T&amp;Cs to cover their backs but nothing about the purchase! Not the best customer care<span class="lia-unicode-emoji" title=":neutral_face:">😐</span></P> Sun, 03 Jan 2021 23:17:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-confirmation/m-p/1011408#M315067 Simony 2021-01-03T23:17:34Z