https://community.ee.co.uk/t5/Archived-Posts/Collect-phone-order-after-lockdown/m-p/1011049#M315045 <P>Hi. &nbsp;Just before lockdown I preferred an iPhone 11 in one of your stores. Then lockdown happened and I can’t collect phone. How can I get it and am I getting charged for a phone I don’t have?&nbsp;<BR />ta</P> Sat, 02 Jan 2021 17:52:08 GMT Urbanlung 2021-01-02T17:52:08Z https://community.ee.co.uk/t5/Archived-Posts/Collect-phone-order-after-lockdown/m-p/1011049#M315045 <P>Hi. &nbsp;Just before lockdown I preferred an iPhone 11 in one of your stores. Then lockdown happened and I can’t collect phone. How can I get it and am I getting charged for a phone I don’t have?&nbsp;<BR />ta</P> Sat, 02 Jan 2021 17:52:08 GMT https://community.ee.co.uk/t5/Archived-Posts/Collect-phone-order-after-lockdown/m-p/1011049#M315045 Urbanlung 2021-01-02T17:52:08Z https://community.ee.co.uk/t5/Archived-Posts/Collect-phone-order-after-lockdown/m-p/1011055#M315046 <P>The phone should've been posted to your registered address if the store had to close for lockdown.</P><P>&nbsp;</P><P>If you give EE a call they would be able to look into this for you.</P> Sat, 02 Jan 2021 18:25:50 GMT https://community.ee.co.uk/t5/Archived-Posts/Collect-phone-order-after-lockdown/m-p/1011055#M315046 BrendonH 2021-01-02T18:25:50Z