topic My EE Apple Music subscription isn’t showing my Apple account in Archived Posts

My EE Apple Music subscription isn’t showing my Apple account

Luke_Person1234 — Wed, 30 Dec 2020 10:11:54 GMT

I’ve recently decided to get the Apple Music add on and I’ve done what I needed to do got the text etc. But nothing is showing in my subscription page on my Apple account? It’s saying it expires 1st Jan which obviously is a couple of days away and I’m concerned that I’m going to lose all of my stored music on there and I’ll have to download it all again

Re: My EE Apple Music subscription isn’t showing my Apple account

Chris_B — Wed, 30 Dec 2020 10:59:48 GMT

@Luke_Person1234 You’ll not loose anything at all, you just sign back in to the same account and it’ll all be there again.

did you use the link in the return message from EE to link your accounts together? If you already have a subscription you have to terminate that subscription and allow that to finish before you start up with the EE offer.

Re: My EE Apple Music subscription isn’t showing my Apple account

Luke_Person1234 — Wed, 30 Dec 2020 11:41:54 GMT

Hello

Yes I clicked on the link and then it went straight to my Apple Music app on my iPhone and it gave me to options and I think I clicked on the option that gave to get the EE offer of Apple Music and then it just disappeared and then I double checked on my subscription page on the App Store and it said my Apple Music expires on the 1st Jan

Re: My EE Apple Music subscription isn’t showing my Apple account

Leanne_T — Wed, 30 Dec 2020 13:51:57 GMT

Hi @Luke_Person1234

Thanks for coming to the community.

After your Apple Music subscription with Apple has ended your EE Apple Music should start for you.

If you log into your My EE app do you have Apple Music showing in your add-ons?

Can you let us know how you get on after this has ended?

Leanne.

Re: My EE Apple Music subscription isn’t showing my Apple account

Luke_Person1234 — Sat, 02 Jan 2021 10:45:32 GMT

Hello

My Apple Music seems to all working through the EE Add-On now thank you

But I can’t remember how long I’ve the Add-On, I suppose anyone wouldn’t be able to know how long I’ve got it for?

thank you

Re: My EE Apple Music subscription isn’t showing my Apple account

Jon_K — Sat, 02 Jan 2021 11:38:37 GMT

Thanks for letting us know it's working, @Luke_Person1234.

Does it say in your My EE Account when you added the add-on?

Jon

Re: My EE Apple Music subscription isn’t showing my Apple account

Luke_Person1234 — Sat, 02 Jan 2021 12:31:17 GMT

I’ve just had another look and I think I found I’ve got it for 6 Months

Is there anyway you can maybe double check at all? But no worries if you can’t.

Thank you

Re: My EE Apple Music subscription isn’t showing my Apple account

Jon_K — Sat, 02 Jan 2021 12:39:16 GMT

Sorry @luke_Persob1234.

We don't have access to your account on the community.

Jon