topic Re: Annual upgrade order in Archived Posts

Annual upgrade order

Fincheyy — Fri, 01 Jan 2021 13:25:44 GMT

Hello! I ordered an IPhone 12 Pro Max on the 9th December as my annual upgrade, had no confirmation of dispatch or even an order confirmation email! What’s the best way to get this sorted? Thanks in advance.

Re: Annual upgrade order

Christopher_G — Fri, 01 Jan 2021 14:40:31 GMT

Hi @Fincheyy

Welcome to the community.

Which colour and memory size did you choose?

Chris

Re: Annual upgrade order

Fincheyy — Fri, 01 Jan 2021 14:47:24 GMT

Hello Chris,

I ordered the Graphite model with 512Gb memory!

thankyou for your reply.

Dan.

Re: Annual upgrade order

Christopher_G — Fri, 01 Jan 2021 14:51:34 GMT

Thanks @Fincheyy

The latest guidance is that we'll deliver as soon as we get stock from the manufacturer.

DPD will be in touch when it's ready to deliver.

Thanks for your patience so far.

Chris

Re: Annual upgrade order

Fincheyy — Fri, 01 Jan 2021 14:53:28 GMT

Oh I see! That’s a real shame as it was showing in stock at the time of ordering, is it possible to change for a model that is currently in stock?

Re: Annual upgrade order

Christopher_G — Fri, 01 Jan 2021 15:13:36 GMT

I'm sorry to hear that, @Fincheyy. It must have been an error on the website.

Yes, our Mobile Care team on 150 will be able to amend your order and run through some options that are in stock.

Chris