topic Re: Not gotten my order yet in Archived Posts

Not gotten my order yet

Fodenrichard4 — Tue, 29 Dec 2020 19:22:54 GMT

I ordered for an iPhone 12 and just got an email saying my order is been processed. Haven’t gotten any notifications again.

Re: Not gotten my order yet

epicrhxdes — Tue, 29 Dec 2020 19:28:30 GMT

Hi @Fodenrichard4,

If you've only recently placed your order with EE please expect a delay. EE are dealing with a high demand when it comes to the new iPhone 12 Lineup. You'll receive your shiny new handset before you know it!

Have a lovely day.

Re: Not gotten my order yet

Fodenrichard4 — Tue, 29 Dec 2020 19:47:54 GMT

Is there a way I can speed up the process?

Re: Not gotten my order yet

James_B — Wed, 30 Dec 2020 08:51:54 GMT

Hi @Fodenrichard4,

Welcome to the EE Community. 🙂

Which model did you order?

Thanks

James

Re: Not gotten my order yet

Fodenrichard4 — Wed, 30 Dec 2020 09:20:05 GMT

I ordered an IPhone 12 and a 12 pro. Thank you

Re: Not gotten my order yet

James_B — Wed, 30 Dec 2020 09:22:06 GMT

Hi @Fodenrichard4,

Which colours and storage sizes?

When did you place your order?

Thanks

James

Re: Not gotten my order yet

Fodenrichard4 — Wed, 30 Dec 2020 10:08:43 GMT

iPhone 12 Blue 64GB

Iphone 12 pro Pacific Blue 128GB

Re: Not gotten my order yet

James_B — Wed, 30 Dec 2020 10:19:17 GMT

Hi @Fodenrichard4,

When did you place your order?

Thanks

James

Re: Not gotten my order yet

Fodenrichard4 — Thu, 31 Dec 2020 08:29:58 GMT

Sunday the 27th of December 2020

Re: Not gotten my order yet

James_B — Thu, 31 Dec 2020 08:37:40 GMT

Hi @Fodenrichard4,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

Re: Not gotten my order yet

Fodenrichard4 — Thu, 31 Dec 2020 09:41:19 GMT

I would also love to change the shipping address due to the fact that I was in Liverpool with family hoping I did get the phone there and currently back to Chester where I originally stay. Please how do I go about that and how soon are we looking here for the delivery?

Re: Not gotten my order yet

James_B — Thu, 31 Dec 2020 09:45:11 GMT

Hi @Fodenrichard4,

We aren't able to provide an estimated delivery date for that particular model. We'll let you know as soon as stock arrives to fulfil your order.

If you'd like to change your delivery address, please get in touch with Customer Care.

Thanks

James