topic Re: iphone 12 pro delivery in Archived Posts

iphone 12 pro delivery

azizadil1998 — Wed, 30 Dec 2020 12:34:53 GMT

Hi, i upgraded from the 11 pro to the 12 pro pacific blue 128gb on the 3rd of december and was advised that i would receive the new handset within 28 days of ordering. it is now the 30th and the phone has not even been dispatched yet so im a bit worried as to what is happening? theres been no clear communication from EE to tell me about when i should receive it as well, considering they took the money out of my account straight away and i paid the delivery fee on the day this is very disappointing... i have been with the network for 2+ Years and this is really making me rethink things to be honest if their making empty promises to customers about fulfilling orders..

Re: iphone 12 pro delivery

Northerner — Wed, 30 Dec 2020 15:45:38 GMT

Hi @azizadil1998

You can make a complaint here:

https://ee.co.uk/help/help-new/make-a-complaint

There is no account access on these forums.

Thanks

Re: iphone 12 pro delivery

Jon_K — Thu, 31 Dec 2020 07:53:08 GMT

Hi @azizadil1998.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to look into your account and give you an update.

Jon