https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1009630#M314966 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1457589">@Evie94</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>With Upgrade Anytime you are sent a returns bag to send back your old phone.</P> <P>&nbsp;</P> <P>Hope this helps.</P> <P>&nbsp;</P> <P>James</P> Wed, 30 Dec 2020 09:27:19 GMT James_B 2020-12-30T09:27:19Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1009572#M314965 <P>Hi, so I have upgraded my phone via logging into my account on the website. I had paid the upfront fee also. What happens in regards to swapping the phone I have now for the new one im getting as I am on one off the plans where u can swap after so long for free. Any help would be appreciated thank you. Please note the phone is suppose to be being delivered too myself.&nbsp;</P> Wed, 30 Dec 2020 00:35:28 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1009572#M314965 Evie94 2020-12-30T00:35:28Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1009630#M314966 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1457589">@Evie94</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>With Upgrade Anytime you are sent a returns bag to send back your old phone.</P> <P>&nbsp;</P> <P>Hope this helps.</P> <P>&nbsp;</P> <P>James</P> Wed, 30 Dec 2020 09:27:19 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1009630#M314966 James_B 2020-12-30T09:27:19Z