topic Re: Iphone 12 pro max in Archived Posts

Iphone 12 pro max

Ellie234 — Tue, 15 Dec 2020 22:30:52 GMT

I ordered the silver iPhone 12 pro max over two weeks ago and today I got a message saying my phone will be with me soon. Any idea how long it will take to come?

Re: Iphone 12 pro max

Jon_K — Wed, 16 Dec 2020 11:28:31 GMT

Hi @Ellie234.

Have you had a text from DPD about your delivery?

Have you tried using our online order tracker?

Jon

Re: Iphone 12 pro max

jane12345 — Wed, 16 Dec 2020 11:42:04 GMT

yeh once u get dpd text it will be very soon u receive it u wont be dissapointed the silver is absolutly beautiful

Re: Iphone 12 pro max

Ellie234 — Wed, 16 Dec 2020 16:19:22 GMT

I’ve tried to track it but it says it’s not possible. I have also not had a text or email off of DPD only a text off EE saying my order will be with me soon.

Re: Iphone 12 pro max

Christopher_G — Wed, 16 Dec 2020 17:30:52 GMT

Hi @Ellie234

Which memory size did you choose and what date did you order?

Chris

Re: Iphone 12 pro max

Ellie234 — Wed, 16 Dec 2020 17:56:48 GMT

The 128 gb iPhone 12 pro max in silver and I ordered it on the 30th November.

Re: Iphone 12 pro max

Christopher_G — Wed, 16 Dec 2020 18:03:19 GMT

The current guidance for that model is to expect dispatch within 28 days, @Ellie234.

We'll send out the phones in the order in which they were placed.

DPD will be in touch when it's ready to deliver.

Thanks for your patience so far.

Chris

Re: Iphone 12 pro max

Ellie234 — Wed, 16 Dec 2020 18:13:44 GMT

I’m confused because why would I get a text saying it would come soon if it’s not going to be dispatched for 28 days?

Re: Iphone 12 pro max

Christopher_G — Wed, 16 Dec 2020 18:18:54 GMT

Sorry, @Elli2e34. I should have been clearer. I meant for customers ordering today, the current guidance is that it will be dispatched within 28 days.

We're sending them out in the order in which the orders were placed.

Hopefully yours will be there soon.

Chris

Re: Iphone 12 pro max

Ellie234 — Wed, 16 Dec 2020 18:50:29 GMT

Ah okay that makes more sense! Thank you for your help!

Re: Iphone 12 pro max

Ellie294 — Thu, 17 Dec 2020 17:34:19 GMT

Hey,

I received the same text, but no other updates. i have ordered an Iphone 12 pro max 128Gb in silver, but no expected delivery date yet. Have you received anything else recently?

Re: Iphone 12 pro max

Ellie234 — Fri, 18 Dec 2020 00:37:12 GMT

I have received nothing apart from the text off EE on Tuesday saying my Phone would be with me soon. I’ve had no expected delivery date and it is still on awaiting confirmation!

Re: Iphone 12 pro max

Ellie294 — Fri, 18 Dec 2020 16:33:44 GMT

Same here, unfortunately. It is starting to get ridiculous 😞

Re: Iphone 12 pro max

Ellie234 — Sat, 19 Dec 2020 17:49:52 GMT

Update - still haven’t received the phone and it is still awaiting confirmation. This is getting ridiculous now

Re: Iphone 12 pro max

James_B — Sun, 20 Dec 2020 08:27:50 GMT

Hi @Ellie234,

What was the date of your order?

Which memory size did you choose?

Thanks

James

Re: Iphone 12 pro max

Ellie234 — Sun, 20 Dec 2020 14:15:00 GMT

I ordered on the 30th November and it was the 128gb silver iPhone 12 pro max

Re: Iphone 12 pro max

James_B — Sun, 20 Dec 2020 14:45:30 GMT

Hi @Ellie234,

The delivery guidance when you placed your order was 'Order now. We will deliver to you as soon as we receive stock from our supplier'.

You'll receive a text message with tracking details as soon as stock arrives to fulfil your order.

Thanks

James

Re: Iphone 12 pro max

Ellie234 — Sun, 20 Dec 2020 18:23:34 GMT

When I placed the order I got told it would be here in 14 days and I’ve also had a text from EE on Tuesday saying my order would be with me soon and it still isn’t.

Re: Iphone 12 pro max

Ellie234 — Sat, 26 Dec 2020 14:05:35 GMT

My order is now coming between the 17th-23rd January. Nearly two months after i ordered it 🙄

Re: Iphone 12 pro max

abh96 — Mon, 28 Dec 2020 18:17:25 GMT

I ordered the same phone on the same day. The tracker says 11-16 jan 2021. Have you received yours yet. I was told 14 days when I ordered but it’s been 4 weeks