topic New Phone Not Received in Archived Posts

New Phone Not Received

Char89 — Sun, 27 Dec 2020 18:55:04 GMT

Hi, I placed my upgrade phone order on December 2nd, paid £30 up front and I have not received any update on when I will receive the phone. Can someone please advise? I tried to call today I was on hold for 20 mins and your love chat would not let me ask the questions

Re: New Phone Not Received

Profile closed — Sun, 27 Dec 2020 20:00:48 GMT

Hi @Char89

Welcome to the EE Community,

unfortunately there isnt any account access here on the community.

you can track your order by clicking here

If the tracker doesn't show any information call freephone 0800 317 720 and a customer service advisor will be able to give you a update on your order.

Thanks,

David.

Re: New Phone Not Received

James_B — Mon, 28 Dec 2020 08:31:16 GMT

Hi @Char89,

Welcome to the EE Community. 🙂

Which phone did you order?

Thanks

James

Re: New Phone Not Received

Char89 — Mon, 28 Dec 2020 12:38:47 GMT

Hi James,

I ordered the iPhone 12 pro. It was available when I selected it, no mention of delays?

Re: New Phone Not Received

James_B — Mon, 28 Dec 2020 12:44:58 GMT

Hi @Char89,

Which colour and memory size?

James

Re: New Phone Not Received

Char89 — Mon, 28 Dec 2020 14:20:47 GMT

Hi James,

128GB in graphite.

Thank you

Re: New Phone Not Received

James_B — Mon, 28 Dec 2020 14:26:17 GMT

Hi @Char89,

The delivery guidance when you placed your order was dispatch within 28 days.

Hope this helps.

James

Re: New Phone Not Received

Char89 — Mon, 28 Dec 2020 14:57:47 GMT

Clearly I missed this vital instruction haha.

Thanks so much for your help. I’m struggling to get through to anyone at EE the past few times I’ve tried So your help is appreciated

Re: New Phone Not Received

James_B — Mon, 28 Dec 2020 15:00:40 GMT

No problem @Char89 🙂

James