topic Re: New phone, no confirmation email in Archived Posts

New phone, no confirmation email

RLBrook — Mon, 28 Dec 2020 11:09:52 GMT

Hi,

As a new customer, I ordered a contract iPhone XR on Christmas Day, but still haven’t received an order confirmation (and the chosen delivery date is today).

I had a voucher, so there was no upfront cost.

I’ve checked my emails (including junk) and haven’t heard anything about the order. Is there a way to check what’s going on?

thanks

Re: New phone, no confirmation email

James_B — Mon, 28 Dec 2020 12:58:25 GMT

Hi @RLBrook,

Our sales team will be happy to check the status of your order. You can contact them on 0800 956 6000.

Hope this helps.

James

Re: New phone, no confirmation email

RLBrook — Mon, 28 Dec 2020 13:02:33 GMT

Thanks