topic Re: Upgrade in Archived Posts

Upgrade

Tonyp96 — Sun, 27 Dec 2020 06:04:21 GMT

Hi,

I placed an order online early Christmas Day I went into upgrades as it was highlighted and said I could upgrade for free so I went and done that but after I’ve made the order the upgrade part now says upgrade for £666 although on my order form it says to pay today £0.00 am I going to be charged for that or was it an error ? Thanks for any help

Re: Upgrade

Christopher_G — Mon, 28 Dec 2020 07:18:57 GMT

Hi @Tonyp96

Welcome to the community.

If it said £0 when you upgraded, it'll be fine. Keep an eye on your My EE account though, just in case.

Chris

Re: Upgrade

Tonyp96 — Mon, 28 Dec 2020 09:23:51 GMT

Hi Chris thank you for your reply I received an email just this second to say that I am not eligible for an upgrade even though it said I was

Re: Upgrade

Christopher_G — Mon, 28 Dec 2020 09:38:03 GMT

Ah, OK. Thanks @Tonyp96

I'm not sure what happened to be honest. If you'd like someone to take a look into it, I'd recommend speaking to our Mobile Care team.

They have access to your account and should be able to explain.

Chris