topic Re: Cards on file in Archived Posts

Cards on file

LesleyR1 — Fri, 25 Dec 2020 16:24:32 GMT

I ordered iPhone 11 and had to pay £50 upfront which I did on my credit card. I’ve received an email today saying that they haven’t been able to take payment . Is this a scam email? I can’t find anywhere on EE site where card payments will show.

Re: Cards on file

XRaySpeX — Fri, 25 Dec 2020 16:28:45 GMT

Does the email have a link in it that it tells you to click? Don't go there but what was the link?

Re: Cards on file

LesleyR1 — Fri, 25 Dec 2020 16:34:47 GMT

Hi it does have a link ive not opened it. I’ve checked my bank and it says £50 on credit card to EE. So I think it is a scam

Re: Cards on file

Katie_B — Sat, 26 Dec 2020 12:08:20 GMT

Hello @LesleyR1.

Our customer service team will be able to confirm if your order has been received OK.

If the payment has also been taken from your account I would advise reporting this email by forwarding it to phishing@ee.co.uk.

Katie 🙂