topic Charged for delivery twice in Archived Posts

Charged for delivery twice

chloeeloise — Fri, 25 Dec 2020 13:02:14 GMT

Hi everyone,

I upgraded my plan and phone this past month and paid a delivery fee over the phone but upon checking my bill I’ve been charged for delivery again. Why is this? Do I need to contact customer service to have it rectified? There is no credit line on my bill either for the charge.

Thanks!

Re: Charged for delivery twice

Chris_B — Fri, 25 Dec 2020 13:58:11 GMT

@chloeeloise Look at your account breakdown and I think you’ll find it has a minus figure next to the delivery charge which means you’ve not been charged.

Re: Charged for delivery twice

Leanne_T — Sat, 26 Dec 2020 10:33:16 GMT

Hi @chloeeloise

Thanks for coming to the community.

Do you have a minus figure showing before the delivery charge?

If not, please get in touch with our Mobile Care team they can help you get this looked into 🙂

Thanks.

Leanne.