topic No order confirmation in Archived Posts

No order confirmation

Lauharris97 — Wed, 23 Dec 2020 23:44:37 GMT

I spoke with an advisor over online chat and placed an order. He told me the order had gone through and gave me a delivery date and I’d get an email and text. I’ve had neither. Unable to get back through to the online chat.

has the order gone through? I’m very confused

Re: No order confirmation

Jon_K — Thu, 24 Dec 2020 08:28:01 GMT

Hi @Lauharris97.

Welcome to the community.

Did you get a confirmation email? Can you check your junk/spam folders?

What delivery date were you given?

Jon

Re: No order confirmation

Lauharris97 — Thu, 24 Dec 2020 10:40:47 GMT

Hello,

No I didn’t.

I spoke to one of your EE employees over live chat and got a text message that was it received and would be delivered but I’ve had no emails nothing.

Sent from my iPhone

Re: No order confirmation

Jon_K — Thu, 24 Dec 2020 11:27:59 GMT

Thanks @Lauharris97.

Have you had any communication from DPD yet?

We're unable to access your account on the community, but our live chat team will be able to take a look at your account and give you an update on your order if you'd like one.

Jon

Re: No order confirmation

Lauharris97 — Thu, 24 Dec 2020 11:36:47 GMT

Nothing at all.

Sent from my iPhone

Re: No order confirmation

Jon_K — Thu, 24 Dec 2020 11:55:38 GMT

Thanks @Lauharris97.

I'd recommend getting back in touch with our live chat team so they can give you an update on this.

Jon