topic Re: Can't track SIM order in Archived Posts

Can't track SIM order

Darpan1118 — Wed, 23 Dec 2020 16:53:45 GMT

Hello,

I have ordered a new SIM. I received the confirmation mail but nothing after that. When I try to use order number to track, it says "Sorry, we can't show your order details right now.". I am new in UK so I don't have a SIM with credit to call customer care. I can't complete registration to do live chat. Any way to know if there is anything wrong with my order?

Thanks

Re: Can't track SIM order

Chris_B — Wed, 23 Dec 2020 17:57:58 GMT

@Darpan1118 sim cards are sent out via Royal mail there is no tracking number what you have is an order number.

Re: Can't track SIM order

Darpan1118 — Wed, 23 Dec 2020 18:02:31 GMT

Thanks @Chris_B for the reply, Is there any way to know when it will arrive. Also, I got confirmation mail but the amount from bank is not deducted yet. My biggest worry is that I won't know if my order has been cancelled.

Re: Can't track SIM order

Christopher_G — Thu, 24 Dec 2020 07:56:34 GMT

Hi @Darpan1118

Welcome to the community.

They usually arrive within 4 working days. Maybe slightly longer this close to Christmas.

Chris

Re: Can't track SIM order

Darpan1118 — Thu, 24 Dec 2020 08:55:46 GMT

Hello @Christopher_G ,

Thanks for your reply. I ordered SIM with 20£ top up, and its not deducted yet from my bank. Will this amount get deducted upon SIM activation?

Darpan,

Re: Can't track SIM order

Christopher_G — Thu, 24 Dec 2020 11:54:45 GMT

Yes, when the SIM activates, the payment should go through, @Darpan1118

Chris