topic No Order Number On Confirmation Email in Archived Posts

No Order Number On Confirmation Email

Tony5479 — Tue, 22 Dec 2020 02:53:24 GMT

I chose to upgrade on 21/12/2020 I have received my confirmation email but it does not contain an order number. My plan details have changed on the EE App already. I have not received any messages from DPD. How do I track when my samsung S20 FE will be delivered? The upfront cost for the phone has been deducted from my bank account.

Re: No Order Number On Confirmation Email

kiwistu — Tue, 22 Dec 2020 07:56:55 GMT

This is a similar situation to me, ordered an upgrade 18 December for a black Samsung S20+, received an email with delivery date 21 December, but no order number displayed.

I am now assuming EE have oversold the the phone and a long wait, coronavirus will not help matters either.

Re: No Order Number On Confirmation Email

Leanne_T — Tue, 22 Dec 2020 10:37:13 GMT

Morning @Tony5479 @kiwistu

Thanks for coming to the community.

Have you downloaded the DPD app to see if they have any deliveries scheduled for your address?

Thanks 🙂

Leanne.

Re: No Order Number On Confirmation Email

Tony5479 — Tue, 22 Dec 2020 10:43:44 GMT

I have received a text message from EE this morning providing a 1hr timeslot that DPD will be delivering my device. Fingers crossed that it will turn up. the 🤞

Re: No Order Number On Confirmation Email

Leanne_T — Tue, 22 Dec 2020 10:46:49 GMT

Thanks for letting me know @Tony5479

Leanne 🙂

Re: No Order Number On Confirmation Email

Tony5479 — Wed, 23 Dec 2020 10:36:49 GMT

Good news my new phone was delivered yesterday (22/12/2020). Thanks to everyone that took the time to respond.

Try and enjoy what will be a different Christmas 🎄 😃

Re: No Order Number On Confirmation Email

Jon_K — Wed, 23 Dec 2020 11:31:28 GMT

Thanks for letting us know it arrived, @Tony5479 🙂