topic Re: Upgrade order 16th December in Archived Posts

Upgrade order 16th December

RSHIRLEY75 — Tue, 22 Dec 2020 18:30:06 GMT

Hi,

I ordered an upgrade on the 16th Dec & am still waiting for confirmation text message for delivery. I have the order number which came over on the email but this doesn't work when searching for it on the tracker. Can anyone help me please 🙏

Re: Upgrade order 16th December

Chris_B — Tue, 22 Dec 2020 18:33:25 GMT

@RSHIRLEY75 An order number is not a tracking number. What device have you ordered?

Re: Upgrade order 16th December

NYRBrian — Tue, 22 Dec 2020 18:35:33 GMT

@RSHIRLEY75 I take it you mean you can't track your order number on this site? https://myaccount.ee.co.uk/orderdetails

Re: Upgrade order 16th December

RSHIRLEY75 — Tue, 22 Dec 2020 18:53:49 GMT

The S20

Re: Upgrade order 16th December

RSHIRLEY75 — Tue, 22 Dec 2020 18:54:33 GMT

Yes thats right

Re: Upgrade order 16th December

NYRBrian — Tue, 22 Dec 2020 19:21:41 GMT

@RSHIRLEY75 I've just tried to login to that site and It cant find an order when I use my email address, but is fine if I try my phone number?

Dunno whats going on with it

Re: Upgrade order 16th December

RSHIRLEY75 — Tue, 22 Dec 2020 20:15:54 GMT

Yes that's the same with me too.

Re: Upgrade order 16th December

Jon_K — Wed, 23 Dec 2020 08:22:10 GMT

Hi both,

If you're unable to track your order online, I'd recommend getting in touch with our Customer Care team so they can give you an update on this.

Jon