topic Re: A change to delivery procedures for DPD in Archived Posts

A change to delivery procedures for DPD

Sorcha — Fri, 20 Mar 2020 13:49:29 GMT

During this ever-changing situation, many delivery companies are making changes to the way they carry out deliveries in order to protect the safety of their staff and customers.

DPD have implemented a new delivery process with immediate effect.

What does this mean for you?

With immediate effect, DPD will no longer ask for you to sign their handheld units and will instead sign it on your behalf.

They will record your name and a ‘Delivery on Authority’ message in the signature section of the unit.

If your delivery requires you to show proof of ID, you will still be required to show this to DPD on delivery.

There will still be the full track and trace functionality, giving you complete visibility of your parcels.

This will now form your proof of delivery process for all deliveries until further notice.

Re: A change to delivery procedures for DPD

The_mickster — Wed, 01 Apr 2020 05:07:38 GMT

That's great but DPD need to be reminded! They aren't doing it.

Re: A change to delivery procedures for DPD

BrendonH — Wed, 01 Apr 2020 06:29:13 GMT

@The_mickster then you need to contact DPD and state that. It's their policy they are breaking not EEs

Re: A change to delivery procedures for DPD

The_mickster — Thu, 02 Apr 2020 07:11:57 GMT

I have done but they have directed back to EE.

Re: A change to delivery procedures for DPD

BrendonH — Thu, 02 Apr 2020 09:50:56 GMT

Re: A change to delivery procedures for DPD

The_mickster — Thu, 02 Apr 2020 09:38:39 GMT

I am now confused I understood that DPD, given the current situation, now leave the consignment without a signature. They haven't and they have now returned the phone to EE. How do I get it re- delivered and get it left without a signature?

Re: A change to delivery procedures for DPD

BrendonH — Thu, 02 Apr 2020 09:50:20 GMT

Sorry my last post I mistook you as another user who's phone was given to people at his old address.

Yes the new policy is that they.no longer need a signature but they still need to see ID.

If your phone is going back to EE you need to contact them about re-delivery.

Re: A change to delivery procedures for DPD

The_mickster — Thu, 02 Apr 2020 09:56:07 GMT

How are they going to see ID from 2 meters away! I am not prepared to interact with the driver. Should I try O2?

Re: A change to delivery procedures for DPD

The_mickster — Thu, 02 Apr 2020 09:56:43 GMT

DPD response

Thank you for contacting DPD.

I can understand that you want us to deliver your parcel and leave on doorstep. However I regret to inform you that we will not be able to process that as your parcel is already processed for onward journey (Return To Consignor). I request you to please get in touch with your sender for further assistance.

Thank you for your time and understanding.

Re: A change to delivery procedures for DPD

BrendonH — Thu, 02 Apr 2020 10:18:48 GMT

@The_mickster wrote:
How are they going to see ID from 2 meters away! I am not prepared to interact with the driver. Should I try O2?

It is called security. They need to make sure the person picking up the phone is the person that ordered it.

Would you like it if you ordered a phone and they delivered it to someone else and they took it then kept it?

Or if a scammer accessed your account and managed to order a phone which you end up paying for but got delivered to them and DPD just handed it over.

The new policy is to leave the item on the door step but they still have to make sure its you picking it up.

Re: A change to delivery procedures for DPD

The_mickster — Thu, 02 Apr 2020 10:24:34 GMT

Point 1. That's called a mis-delivery and DPD would be at fault.

Point 2. Accessing my account doesn't require a mis-delivered phone.

Please explain how they read read ID from two meters away?

Re: A change to delivery procedures for DPD

BrendonH — Thu, 02 Apr 2020 10:26:38 GMT

Look EE are trying to protect you and them from fraud and you are not liking it. Sorry but companies have a responsibility to make sure the person collecting the phone is the one that has ordered it. IF you don't like it I suggest you wait until stores re-open and then try ordering the phone there because this will be the same for any network due to them having to be sure it is you that ordered it.

Re: A change to delivery procedures for DPD

BrendonH — Thu, 02 Apr 2020 10:28:55 GMT

@Sorcha wrote:
During this ever-changing situation, many delivery companies are making changes to the way they carry out deliveries in order to protect the safety of their staff and customers.

DPD have implemented a new delivery process with immediate effect.

What does this mean for you?

With immediate effect, DPD will no longer ask for you to sign their handheld units and will instead sign it on your behalf.

They will record your name and a ‘Delivery on Authority’ message in the signature section of the unit.

If your delivery requires you to show proof of ID, you will still be required to show this to DPD on delivery.

There will still be the full track and trace functionality, giving you complete visibility of your parcels.

This will now form your proof of delivery process for all deliveries until further notice.

Above for you to understand I have highlighted in bold made it black and made it bigger for you from this very post from an EE staff member in which you replied to saying they are not doing their job. But it appears they did.

Re: A change to delivery procedures for DPD

The_mickster — Thu, 02 Apr 2020 10:33:24 GMT

I would prefer to speak to EE customer care about this. I would be grateful if you could desist from responding to my posts.

Re: A change to delivery procedures for DPD

BrendonH — Thu, 02 Apr 2020 11:29:11 GMT

If you would like to speak to EE ring them.

Re: A change to delivery procedures for DPD

Katie_B — Fri, 03 Apr 2020 11:55:31 GMT

Good Afternoon @The_mickster.

If your delivery requires you to show proof of ID, you will still be required to show this to DPD on delivery.

Once your parcel has been scanned and processed as returned our customer care team will be able to look into your re-delivery options.

Have a great day,

Katie 🙂

Re: A change to delivery procedures for DPD

RAIDERMC888 — Sun, 15 Nov 2020 22:35:20 GMT

Dpd still haven’t sent me a txt saying they collected my order .

Re: A change to delivery procedures for DPD

Katie_B — Mon, 16 Nov 2020 08:04:34 GMT

Hi @RAIDERMC888.

Are you aware of your phone has been dispatched from EE?

You receive DPD texts with your tracking number and delivery slot once your parcel is with DPD.

Speak soon,

Katie.

Re: A change to delivery procedures for DPD

RAIDERMC888 — Mon, 16 Nov 2020 08:13:40 GMT

It’s hasn’t been updated since I place the order on Saturday was told it was due today and didn’t get a txt or email from dpd so can you explain where my order is

Re: A change to delivery procedures for DPD

Katie_B — Mon, 16 Nov 2020 08:21:59 GMT

Hi @RAIDERMC888.

There is still time to receive a DPD text for delivery today.

I am unable to see the status of your specific order as we have no account access here on the community.

If you would like to find out your current status please give us a call.

Katie 🙂