topic Re: no order number in Archived Posts

no order number

Profile closed — Fri, 18 Dec 2020 17:41:58 GMT

I placed an order for a new phone on your website on Thu 17/12 (am switching provider) but have not yet received confirmation order

Re: no order number

Katie_B — Sat, 19 Dec 2020 11:22:21 GMT

Good Morning @Profile closed.

Welcome to the EE Community.

So I can look into this further please can you provide me with the following?:

Phone you ordered
Colour
Memory Size

Speak soon,

Katie 🙂

Re: no order number

Profile closed — Sat, 19 Dec 2020 12:18:47 GMT

This document was classified as: NOT WORK RELATED

Hi Katie
Info you requested

* Phone you ordered Nokia 1 Plus
* Colour Black
* Memory Size 8GB
Regards
Paul

Re: no order number

Katie_B — Sat, 19 Dec 2020 12:56:29 GMT

Thanks for confirming @Profile closed.

This is still showing as in stock when I check our stock page.

I would recommend giving us a call so our customer care team can see if we have received your order.

Katie 🙂

Re: no order number

Profile closed — Sat, 19 Dec 2020 13:05:47 GMT

This document was classified as: NOT WORK RELATED

Hi Katie
What number should I call. I've tried 0800 079 8586 but keep getting request for my ee mobile number which I don't have until I've switched!
Thanks
Paul08000798586>
08000798586>08000798586>08000798586>

Re: no order number

Katie_B — Sat, 19 Dec 2020 13:37:25 GMT

Hi @Profile closed.

I have sent you a private message for more details.

Katie 🙂

Re: no order number

Profile closed — Mon, 21 Dec 2020 13:02:10 GMT

I've finally received my phone - but the wrong phone has arrived. I ordered nokia 1 plus and nokia 1.3 has arrived instead

Re: no order number

Christopher_G — Mon, 21 Dec 2020 14:50:30 GMT

I'm sorry to hear that, @Profile closed

I'd recommend speaking to our Mobile Care team. They'll be able to find the best way forward for you.

Let us know how you get on.

Chris

Re: no order number

Profile closed — Tue, 22 Dec 2020 11:13:32 GMT

This document was classified as: NOT WORK RELATED

Hi Chris
What number should I ring? When I was trying to sort out my missing order number, all the numbers are dialled requested my ee mobile number. I don't have this yet as I'm trying to take my number with me from current provider
Thanks
Paul

Re: no order number

Profile closed — Mon, 21 Dec 2020 21:54:43 GMT

Help! I am trying to switch to EE from another network. I have ordered a phone but been sent the wrong one. I have been advised to contact Customer Services but all of their numbers are automated and require me to input an EE phone number to proceed. If I don't get a response by tomorrow morning I will have to assume you do not want my custom and will arrange to return the phone

Re: no order number

Katie_B — Tue, 22 Dec 2020 07:30:52 GMT

Hello @Profile closed.

I have sent you a private message for more details.

Speak soon,

Katie 🙂