topic Re: IPhone 12 pro in Archived Posts

IPhone 12 pro

HarryIphone — Thu, 17 Dec 2020 15:54:40 GMT

Ordered the iPhone 12 pro Pacific blue 128 GB 15th November so it's now been a month (32 days) since I ordered the phone. I've Not been contacted or had any information from EE. I've tried calling them multiple times with no answer. This is ridiculous from EE!! 😡

Re: IPhone 12 pro

Christopher_G — Thu, 17 Dec 2020 16:44:40 GMT

Hi @HarryIphone

Welcome to the community.

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible.

We are sorry for the delay.

What happens when you try to call? Does your call not connect? Have you tried our live chat service on the get in touch help page?

Chris

Re: IPhone 12 pro

HarryIphone — Thu, 17 Dec 2020 20:18:14 GMT

I've been calling the number that's on the confirmation email for my order

Re: IPhone 12 pro

Katie_B — Fri, 18 Dec 2020 08:35:21 GMT

Hi @HarryIphone.

I would recommend calling 150 from any EE handset or 0800 079 8586 from any landline or provider

Katie 🙂

Re: IPhone 12 pro

83930293bb — Mon, 21 Dec 2020 22:32:45 GMT

@HarryIphone

Hi, I ordered the same model (storage, colour) as you on the 17th. I am going to receive it tomorrow- DPD have just informed me on the dpd app where parcels linked to your phone number and email address automatically show up. Hopefully you are in the same stock batch as me if you have received it already?