topic Re: Trade in phone stuck in crewe in Archived Posts

Trade in phone stuck in crewe

Amialice — Mon, 21 Dec 2020 08:55:49 GMT

Hi,

I sent my iphone xr trade in the day I recieved my package to send the phone back. I have 4 days left for ee to recieve it but on the royal mail website it says, they have recieved a request not to delivery????

What the hell am i ment to do?

Re: Trade in phone stuck in crewe

Chris_B — Mon, 21 Dec 2020 10:54:09 GMT

@Amialice As long as you used the return package there is nothing you can do. You did as requested and once it’s posted it’s not your issue.

Re: Trade in phone stuck in crewe

Leanne_T — Mon, 21 Dec 2020 11:09:15 GMT

Hi @Amialice

Thanks for coming to the community.

I would suggest getting in touch about your trade in by either calling 0208 732 3798 or you can email eeconsumer.uk@brightstar.com, so this can be looked into for you.

Let us know how you get on.

Leanne.