topic Re: Iphone 12 pro gold 128gb in Archived Posts

Iphone 12 pro gold 128gb

ioanamailat — Wed, 09 Dec 2020 02:34:15 GMT

I think EE is joking...after 34 days of waiting i saw in order updates that between 9th-14th December my phone will be delivered and today is again "awaiting confirmation"....are you thinking about how your customers are feeling after such a long waiting period???

Re: Iphone 12 pro gold 128gb

Charlottehunt1 — Wed, 09 Dec 2020 07:49:54 GMT

mine has done the exact same! I’ve also ordered the 12 pro gold 128gd

Checked this morning and it’s back to awaiting confirmation.

Re: Iphone 12 pro gold 128gb

Christopher_G — Wed, 09 Dec 2020 11:57:23 GMT

I'm sorry to hear that your order tracker has changed, @ioanamailat.

DPD will be in touch with you when it's ready to deliver.

Thank you for your patience so far.

Chris

Re: Iphone 12 pro gold 128gb

Stockya391 — Mon, 14 Dec 2020 13:34:32 GMT

I upgraded on the 2oth of November to an I phone 12, the operative on the phone said it would arrive by the 12th of December at the very latest, still nothing !!!! tried calling , emailing - no answer, answerphone message states service not available ,and to try again later, tried an online chat, all busy.

starting to get cheesed off to say the least.

any ideas??

Re: Iphone 12 pro gold 128gb

Melissacardnox — Mon, 14 Dec 2020 14:01:19 GMT

Mine has done the same. I checked mine today and it says dispatch expected within 24 hours? Somehow I don’t believe that at all, just a joke now!

Re: Iphone 12 pro gold 128gb

Stockya391 — Mon, 14 Dec 2020 14:30:22 GMT

+1 for me, ordered an i phone 12 pro 128gb in graphite on the 20th of November, still nothing, was told it would be here by the 12th. chased it today and was told it Might be here for Christmas, very pleasant young lady, but no real help. the annoying thing is that no one is telling you, or keeping you up to date, of an issue, you seem to be left to chase it when you dont recieve anything.

not good service.

Re: Iphone 12 pro gold 128gb

James_B — Mon, 14 Dec 2020 14:39:32 GMT

Hi @Stockya391,

Welcome to the EE Community. 🙂

The delivery guidance for that model when you placed your order was dispatch within 28 days.

Hope this helps.

James

Re: Iphone 12 pro gold 128gb

Stockya391 — Mon, 14 Dec 2020 15:21:52 GMT

James

with the utmost respect, the guidance from your colleague when I upgraded over the phone was two weeks max, with the 12th of December being the very latest timescale.

I assume you have access to the phone recordings? feel free to check. if I had known there was a possible delay, I would have waited for the rush to die down a bit, and not planned to give my daughter a new phone for Christmas. . The bigger complaint is that no one has contacted me explaining / or apologizing for the delay, its been left to me to get back in contact to chase it.

Re: Iphone 12 pro gold 128gb

James_B — Mon, 14 Dec 2020 15:26:51 GMT

Hi @Stockya391,

I'm sorry to hear you weren't given the correct delivery guidance when you called. I'm afraid we don't have access to your account or call recordings in the community.

If you would prefer to switch to a phone that is available for immediate dispatch, please get in touch with Customer Care.

Thanks

James

Re: Iphone 12 pro gold 128gb

Melissacardnox — Wed, 16 Dec 2020 07:33:17 GMT

Hope you get this sorted. My ee tracker has been saying ‘dispatch within 24 hours for a few days now’ would honestly rather no update at all than a false one. It’s such a joke getting

Re: Iphone 12 pro gold 128gb

Katie_B — Wed, 16 Dec 2020 08:14:27 GMT

Hi @Melissacardnox.

I am sorry to hear this.

Have you spoken with our customer service to get an update regarding your order?

Katie 🙂

Re: Iphone 12 pro gold 128gb

Melissacardnox — Sat, 19 Dec 2020 00:26:42 GMT

Yes. It’s being delivered tomorow finally! Thanks