topic Re: My iphone 12 pro max order in Archived Posts

My iphone 12 pro max order

Jeffgunstone — Sun, 13 Dec 2020 18:00:07 GMT

I've placed an order a few days ago on a iPhone 12 pro max, Pacific blue. I've already paid £50 upfront for a monthly payment of £77 plus a sim which includes 100GB.

Before yesterday, EE told me to call them so I can confirm a few details. Which I did and everything went smoothly.

So I asked them when my order will arrive. And they told me it will arrive on monday and I will receive a text on sunday (today) from DPD.

Now I haven't recieved any text today and to tell you the truth, I'm a little worried I won't recieve my order tomorrow.

I know this might be difficult times for all of us but I was really hoping to receive my order tomorrow. Any chance I might get some help from EE about this?

Re: My iphone 12 pro max order

Chris_B — Sun, 13 Dec 2020 20:18:33 GMT

@Jeffgunstone What size did you order ? As the 512GB is out of stock the 256GB is low on stock and the 128GB say expect dispatch in 14 days.

Re: My iphone 12 pro max order

Jeffgunstone — Sun, 13 Dec 2020 22:07:21 GMT

I ordered the 128GB and they told me they were in stock. I just want to have the phone before Christmas to be honest.

Re: My iphone 12 pro max order

Tomstevensuk — Sun, 13 Dec 2020 22:30:42 GMT

The 256 isn't in stock as I ordered over a week ago and was told I'd get a text from dpd within 48 hours and had nothing from them

It just says awaiting confirmation

Re: My iphone 12 pro max order

hbroadj — Sun, 13 Dec 2020 23:17:53 GMT

I placed an order on Friday for the 12 Pro Max in Graphite 256GB and paid £9.96 for next day, Saturday delivery. A few hours later I received a voicemail to say that that it wouldn’t be delivered on Saturday as DPD were overwhelmed with deliveries, the delivery charge would be refunded and that delivery will happen tomorrow (Monday) instead with a text today when it’s dispatched with tracking info.

Haven’t received any texts or emails today so spoke with online chat. They assured it would be delivered tomorrow and to expect a text in the morning with tracking details.

Hopefully it arrives, I’ve kept tomorrow free so as not to miss delivery! Fingers crossed for you too.

Re: My iphone 12 pro max order

Tomstevensuk — Mon, 14 Dec 2020 07:10:40 GMT

Hopefully, let me know if it gets delivered

Re: My iphone 12 pro max order

hbroadj — Mon, 14 Dec 2020 14:43:50 GMT

Just spoken to EE on the phone as I didn’t receive a text or tracking information in the DPD app as the chat advisor I spoke to yesterday advised would happen this morning.

Slightly disappointed as was told on Friday and again yesterday to expect delivery today instead of Saturday due to DPD being overwhelmed.

The EE upgrade team said the iPhone 12 Pro Max 256GB is still showing as in stock but at very low levels, to wait until DPD clear their backlog and that my order would then be dispatched then if any stock levels remain having cleared the backlog.

I asked if there was a rough timeframe but they are unable to give one, just to expect a text from DPD when the order has dispatched with tracking info.

Will give it until Wednesday/Thursday and if there’s been no update by then may cancel the upgrade as I’m travelling to bubble up with family next week for the Christmas period.

Let me know if yours gets delivered too!

Re: My iphone 12 pro max order

Leanne2810 — Mon, 14 Dec 2020 14:47:35 GMT

iv been waiting since Thursday with promised delivery next day so cancelled the order and went into store and guess what they had stock so now I have a new iPhone 12 pro max 256gb in graphite they also had the blue in stock but it was in Leeds

Re: My iphone 12 pro max order

hbroadj — Mon, 14 Dec 2020 15:50:15 GMT

Sounds good, thanks for that!

I’ll call my nearest EE store tomorrow to check if they’ve got stock and get it from there if so.

Re: My iphone 12 pro max order

Leanne2810 — Mon, 14 Dec 2020 18:05:45 GMT

Worth a try my local store had stock

Re: My iphone 12 pro max order

Jeffgunstone — Mon, 14 Dec 2020 20:31:56 GMT

Any updates on your order yet?

Re: My iphone 12 pro max order

Jeffgunstone — Mon, 14 Dec 2020 20:35:18 GMT

I'll give that a shot actually because when I called them from the beginning, they told me that in my area they were in stock. But when I called them again to see why I haven't gotten text from DPD, i think the person i was speaking with didn't know where I was residing in.

Re: My iphone 12 pro max order

Tomstevensuk — Mon, 14 Dec 2020 21:02:03 GMT

I spoke to someone today and he was honest with me, he said its very unlikely I'll get it until the new year.

He said that due to the first apple 5G phone demand has been stupidly high, coronovirus has made production and also transportation difficult plus the make and model I want is also highly wanted (Pacific 256gig)

He apologised if I was told different in store but that's the situation we are in.

Preferred an honest answer from him than the same generic stuff you get usually.

Re: My iphone 12 pro max order

Leanne2810 — Mon, 14 Dec 2020 21:51:37 GMT

I think honesty is the best policy,, I get the situation but ee staff really need to drop the promises if they cannot fill them,, I got lucky as I cancelled my order this morning and rang around a few big stores and luckily they had the one I wanted in stock so off I went and did a early upgrade they had a few graphite and the blue but it’s Leeds not sure where it from

Re: My iphone 12 pro max order

Tr1m813 — Mon, 14 Dec 2020 22:16:20 GMT

I have been waiting a month for my upgrade now, ordered 512gb in gold as it was the only one showing in stock at the time.

spoke to EE customer services and the guy said it was going to be 28 days for delivery as they were waiting for stock!

it has now been over that and I can’t get through to speak with anyone, going to ring my local store tomorrow and see what stock they have. Hopefully I will get a better response from them.

Re: My iphone 12 pro max order

Leanne2810 — Tue, 15 Dec 2020 08:04:46 GMT

I rang 3 stores and luckily the 3rd one had it in stock,,

it was about a 25 minute drive from my house but I’m so glad I now have my iPhone now,

Re: My iphone 12 pro max order

hbroadj — Fri, 18 Dec 2020 17:16:59 GMT

Had several texts from EE today saying my new plan was now active and smart benefits have been added.

Checked the DPD app and it says they’ve received my order details and are expecting my parcel shortly. It’s showing that it’ll be delivered tomorrow.

Fingers crossed, has anyone else had any updates?

Re: My iphone 12 pro max order

Tr1m813 — Fri, 18 Dec 2020 18:37:04 GMT

I’ve still had nothing,

checked my local EE stores, they have none in stock and said it would probably be January now!

Hopefully I’ll hear something soon.