topic Re: No Order Number/ Tracking Number in Archived Posts

No Order Number/ Tracking Number

ellicia1d — Tue, 15 Dec 2020 21:46:47 GMT

Hello,

I ordered my new device over the phone yesterday evening and have received a confirmation email however I have not received a tracking number of order number to allow me to track the parcel.

I have checked the junk mail as well and nothing.

Any help would be appreciated.

Re: No Order Number/ Tracking Number

Jon_K — Wed, 16 Dec 2020 11:13:55 GMT

Hi @ellicia1d.

Was your order number not in your confirmation email?

If not, our Customer Care team will be able to access your account and provide you with this.

Jon

Re: No Order Number/ Tracking Number

Kieran89 — Thu, 17 Dec 2020 22:29:28 GMT

Good evening

im having the same issue. Placed my order on the website and there was an issue with my address so had to call yesterday (16/12/20) to replace the order. I had an email after with a confirmation saying my device would be delivered today however I didn’t receive a message from dpd with a 1 hour time slot and when I go onto the confirmation email I do not have a order number for me to track it

Re: No Order Number/ Tracking Number

Jon_K — Fri, 18 Dec 2020 08:01:44 GMT

Hi @Kieran89.

Welcome to the community.

What have you ordered?

DPD will send you a text when your order is ready to be delivered.

If you don't hear anything by midday, I'd recommend contacting our Customer Care team again for an update.

Jon