topic Re: Order Updates in Archived Posts

Order Updates

A3murphy — Thu, 17 Dec 2020 10:35:18 GMT

Hi. It’s been over 28 days since I ordered my IPhone 12 pro 128gb in pacific blue. I still haven’t received any updates on where it is? Is there any other way to track it or find out what the delay is?

Thanks

Alex

Re: Order Updates

Leanne_T — Thu, 17 Dec 2020 13:04:57 GMT

Hi @A3murphy

Thanks for coming back to the community.

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible.

We are sorry for the delay.

Leanne.

Re: Order Updates

A3murphy — Thu, 17 Dec 2020 13:13:29 GMT

Hi @Leanne_T

Ok I get that you’re behind on orders but how far back does that go? When I ordered the phone it said it was in stock. I’m worried it will not be delivered before Christmas.

Thanks

Alex

Re: Order Updates

Leanne_T — Thu, 17 Dec 2020 13:20:35 GMT

Hi @A3murphy.

As soon your iPhone has been dispatched you will receive a text or email from DPD with delivery information.

If you would like to discuss your order, please give us a call on 150.

Leanne.