topic Re: Phone delivery iPhone 12 in Archived Posts

Phone delivery iPhone 12

Kevinosei — Thu, 17 Dec 2020 00:44:37 GMT

Ordered my new phone on the phone but my plan hasn’t updated in the app and I’m still yet to receive my phone, I was promised it would arrive on Monday and I have to still pay for delivery

Re: Phone delivery iPhone 12

Jon_K — Thu, 17 Dec 2020 08:33:43 GMT

Hi @Kevinodei.

Welcome to the community.

Have you had a text from DPD about your delivery?

If not, have you checked our online order tracker?

Jon

Re: Phone delivery iPhone 12

Kevinosei — Thu, 17 Dec 2020 12:04:18 GMT

I haven’t cos I never received a confirmation email so I’m confused

Hope to hear from you soon,
Yours sincerely,
xxxxx xxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Phone delivery iPhone 12

Jon_K — Thu, 17 Dec 2020 12:03:31 GMT

Thanks @Kevinosei.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and give you an update.

Jon