topic Re: Undesired LG TV in Archived Posts

Undesired LG TV

JFR-55 — Wed, 16 Dec 2020 07:57:09 GMT

I recently cancelled a new contract because I didn't want the free TV and wanted more time to consider my options.

When on-call to EE support, I specifically stated I didn't desire a TV. They told me I were to receive a coupon on I could redeem with a manufacturer and I shouldn't need to worry about the TV if I cancelled the new contract.

After resolving the issue, I now have received a text claiming a LG TV is to be delivered to my home.

Please advise. As I am now in the very situation I didn't want to be in to begin with.

Re: Undesired LG TV

Chris_B — Wed, 16 Dec 2020 08:19:24 GMT

@JFR-55 If you took out a plan that has a free gift then you get that free gift.

Re: Undesired LG TV

JFR-55 — Wed, 16 Dec 2020 08:30:19 GMT

@Chris_B I cancelled the contract/plan over the phone, I was informed I would not be receiving any TV.

I am confused as to why I am now receiving a TV.

Re: Undesired LG TV

Christopher_G — Wed, 16 Dec 2020 12:13:52 GMT

Hi @JFR-55

Welcome to the community.

I've sent you a private message to try and help get this sorted for you.

Please have a look and get back to me.

Thanks

Chris