https://community.ee.co.uk/t5/Archived-Posts/Upgrade-misery/m-p/1004521#M314336 <P>I appreciate your reply, you’ll be delighted to know that they actually did call me and scheduled a time for it to take place. Apparently if they cut you off halfway through a call they are meant to call you back although I suspect it doesn’t happen very often</P> Tue, 15 Dec 2020 18:18:37 GMT Neil4567 2020-12-15T18:18:37Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-misery/m-p/1001882#M314334 <P>Having committed to an upgrade online I’ve been asked to call to confirm my order. A 25 minute wait and when I do get through I’m cut off by the operator. I don’t know call me back they have my number they know I’ve called. They want to keep me as a customer but they don’t wanna look after me. Why should I just go to another network they will welcome me with open arms</P> Fri, 11 Dec 2020 12:34:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-misery/m-p/1001882#M314334 Neil4567 2020-12-11T12:34:13Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-misery/m-p/1001884#M314335 <P>No one is going to call you back so you are just going to need to call again.</P><P>&nbsp;</P><P>Yes any competitor will welcome you with open arms but you'll have the same issue calling them with less staff working due to regulations on social distancing</P> Fri, 11 Dec 2020 12:36:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-misery/m-p/1001884#M314335 BrendonH 2020-12-11T12:36:34Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-misery/m-p/1004521#M314336 <P>I appreciate your reply, you’ll be delighted to know that they actually did call me and scheduled a time for it to take place. Apparently if they cut you off halfway through a call they are meant to call you back although I suspect it doesn’t happen very often</P> Tue, 15 Dec 2020 18:18:37 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-misery/m-p/1004521#M314336 Neil4567 2020-12-15T18:18:37Z