topic Re: No phone in Archived Posts

No phone

12cook — Sun, 13 Dec 2020 23:37:18 GMT

I paid for a new phone upgrade back in mid-november and I haven't received anything bar a email receipt when I first paid for it. I understand it's a busy time of year but I thought I would get some sort of notification by now, any help?

Re: No phone

Profile closed — Mon, 14 Dec 2020 02:16:31 GMT

Hi @12cook

Welcome to the EE Community,

you can check the status of your order here.

If the order tracker doesn't show any updates for your order if you call 150 a customer service advisor will be able to access your order and give you up to date Information.

Thanks,

David.

Re: No phone

12cook — Mon, 14 Dec 2020 07:21:52 GMT

Hi there, thank you for the advice! I looked up my order using the reference to which it said "sorry we can't show your order details right now". I'm going to have to try and call 150 so here's hoping the phone queue is not long!

Re: No phone

Jon_K — Mon, 14 Dec 2020 09:24:53 GMT

Hi @12cook.

Let us know how you get on after calling.

Our lines may be busier than usual, so please be patient when waiting.

Jon

Re: No phone

12cook — Mon, 14 Dec 2020 20:09:03 GMT

Hi all,

Got in contact via phoning 150, found out the order hadn't been fully put through but I was able to get it all sorted and my new phone is on the way!

Thanks again

Re: No phone

Katie_B — Tue, 15 Dec 2020 07:29:31 GMT

That's great to hear @12cook.

Thanks for coming back and letting us know.

Katie 🙂