topic Re: PS5 delivery date in Archived Posts

PS5 delivery date

elh1812 — Mon, 14 Dec 2020 09:40:26 GMT

I have added a PS5 to my plan and been advised my PS5 should be delivered by the 15th December - i know it's onlt the 14th but i've not heard anthing from EE and i'm getting slightly nervous it won't be delivered in time for Christmas - finding it hard to get any confirmations from customer services about delivery dates either - anyone else had any joy with customer servies at all ?

For the customes who have received a PS5 (are there any ??) can you advised what delivery details/notifications did you get.

Thanks

Re: PS5 delivery date

Christopher_G — Mon, 14 Dec 2020 12:03:16 GMT

Hi @elh1812

Welcome to the community. 🙂

Did you receive an email after you ordered?

Chris

Re: PS5 delivery date

elh1812 — Mon, 14 Dec 2020 12:13:12 GMT

Hi Chris

Yes received an email with an order number and received a text to say the monthly amount has been added to my plan - just no info on when i'll receive - i know the PS5 IS like gold dust so wanting to ensure i'll receive it - espically when expected delivery is tomorrow (15th) but i've had nothing to say the PS5 has been despacthed, thanks Jamie

Re: PS5 delivery date

Christopher_G — Mon, 14 Dec 2020 12:20:52 GMT

Fantastic, @elh1812

Since you received that email, we received your order. DPD will be in touch with you when it's ready to deliver.

Fingers crossed you hear from them soon.

Chris

Re: PS5 delivery date

Firebeak1983 — Mon, 14 Dec 2020 12:21:16 GMT

Hi same for me too... An update would ve appreciated. I received an e mail and it has been added to my plan. Nothing from DPD.

Re: PS5 delivery date

elh1812 — Mon, 14 Dec 2020 12:26:00 GMT

Chris, can you let me know which options i need to press when i call 150 so i can speak to someone - fingers crossed you hear from them soon isn't very reasuring ..... or even better can someone call me ??? Thanks Jamie

Re: PS5 delivery date

Firebeak1983 — Mon, 14 Dec 2020 12:31:32 GMT

Not sure if it helps but i downloaded the dpd app and can see an “active delivery” to my address but it seems they are waiting on parcel from EE....

Re: PS5 delivery date

elh1812 — Mon, 14 Dec 2020 12:48:29 GMT

Hi Firebeak1983 - i managed to get the tracking number via EE chat - i have the same message - at least i have some details now

Re: PS5 delivery date

Firebeak1983 — Mon, 14 Dec 2020 12:54:24 GMT

Fingers crossed - EE can you confirm likelihood new date? I would assume by tomorrow unrealistic?