topic Re: Split order in Archived Posts

Split order

Senga2 — Fri, 11 Dec 2020 19:57:49 GMT

I called to upgrade to iPhone 12 and we upgraded my daughter’s phone to the same on the same phone call. My daughters phone arrived Wednesday and I still haven’t heard anything about mine after being told on the phone latest they would both be with us was yesterday (Thursday). Checking my order confirmation I haven’t moved from order confirmation. We made sure both phones were in stock before ordering.

Re: Split order

Jon_K — Sat, 12 Dec 2020 09:17:35 GMT

Hi @Senga2.

Welcome to the community.

Have you had any contact from DPD about the second phone?

Jon

Re: Split order

Senga2 — Sat, 12 Dec 2020 11:11:32 GMT

Hi @Jon_K

thank you for the welcome

i have had no communication from DPD at all. We didn’t have any with the first phone either it just appeared! Was lucky it was an evening and we were in

Re: Split order

Katie_B — Sat, 12 Dec 2020 13:41:05 GMT

Hello @Senga2.

Thanks for getting back to us.

Has the tracker updated from your first order to show the phone as delivered/despatched?

Speak soon,

Katie 🙂

Re: Split order

Senga2 — Sat, 12 Dec 2020 18:19:03 GMT

Hi @Katie_B @Jon_K

i have just received a text to say DPD will be delivering tonight.
thanks for the reply

Re: Split order

Senga2 — Sat, 12 Dec 2020 22:11:11 GMT

@Katie_B @Jon_K

Unfortunately despite having a designated time of 19:40-20:40 my delivery has not arrived. On the tracker I watched as the driver went right past my house. !!

Re: Split order

Alex_S — Sun, 13 Dec 2020 08:46:09 GMT

Hi @Senga2,

I'm sorry your delivery didn't arrive yesterday.

Have you checked for updates of the delivery on the DPD app?

Alex 🙂

Re: Split order

Senga2 — Sun, 13 Dec 2020 20:09:20 GMT

@Jon_K @Katie_B @Alex_S

My order has now arrived. Thank you all for your replies.
it was very confusing to see the order to be split though maybe something the team can look at

regards

senga

Re: Split order

Jon_K — Mon, 14 Dec 2020 07:53:21 GMT

Thanks for letting us know you've got it, @Senga2 🙂