https://community.ee.co.uk/t5/Archived-Posts/My-order-hasn-t-arrived/m-p/1003044#M314184 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1403663">@Natalie5386</a>&nbsp;</P> <P>&nbsp;</P> <P>If tracking isn't working then you need to call EE CS on 150.&nbsp;</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 13 Dec 2020 12:59:39 GMT Northerner 2020-12-13T12:59:39Z https://community.ee.co.uk/t5/Archived-Posts/My-order-hasn-t-arrived/m-p/1002935#M314183 <P>Good Morning,&nbsp;</P><P>&nbsp;</P><P>ive ordered an upgrade, confirmation sent on the 27th November and then nothing.&nbsp;<BR />My tracking order number is 12 digits not 10, so I can’t seem to track the order online.&nbsp;<BR />I just want to know my order is being processed and the phone will arrive before Xmas!&nbsp;<BR /><BR /></P><P>&nbsp;</P> Sun, 13 Dec 2020 09:37:41 GMT https://community.ee.co.uk/t5/Archived-Posts/My-order-hasn-t-arrived/m-p/1002935#M314183 Natalie5386 2020-12-13T09:37:41Z https://community.ee.co.uk/t5/Archived-Posts/My-order-hasn-t-arrived/m-p/1003044#M314184 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1403663">@Natalie5386</a>&nbsp;</P> <P>&nbsp;</P> <P>If tracking isn't working then you need to call EE CS on 150.&nbsp;</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 13 Dec 2020 12:59:39 GMT https://community.ee.co.uk/t5/Archived-Posts/My-order-hasn-t-arrived/m-p/1003044#M314184 Northerner 2020-12-13T12:59:39Z https://community.ee.co.uk/t5/Archived-Posts/My-order-hasn-t-arrived/m-p/1003088#M314185 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1403663">@Natalie5386</a></P> <P>&nbsp;</P> <P>Welcome to the communmity <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>You can use your 12 digit tracking number with your email address on the <A href="https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order" target="_blank">online order tracker</A>.</P> <P>&nbsp;</P> <P>You can check the current stock availability of the phone you ordered on the <A href="https://shop.ee.co.uk/mobile-phones/pay-monthly/gallery?selectedPlanCode=X18B24H03&amp;search=:topRated:bundleType:pay-monthly&amp;WT.MC_ID=ON_MEC_S_700000000044366_EE_PPC-GENERIC_DG-MOB_ESS_CON_PAYM_MAN_TelcoGen_DSA+Handsets_All_BMM_p28723011070&amp;WT.srch=1&amp;s_kwcid=AL!932!3!280105947812!b!!g!!&amp;mchannel=ppc&amp;ds_rl=1234991&amp;logo=TUR1&amp;gclid=CjwKCAiAlNf-BRB_EiwA2osbxUfeKMP96gtwIgkYZPUe-eXJfsjRnybEkCnphOLtETFtHwYNv_BpERoC3eYQAvD_BwE&amp;gclsrc=aw.ds" target="_blank">EE Shop</A> by selecting the phone make, model and variant.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Alex <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 13 Dec 2020 14:36:14 GMT https://community.ee.co.uk/t5/Archived-Posts/My-order-hasn-t-arrived/m-p/1003088#M314185 Alex_S 2020-12-13T14:36:14Z