https://community.ee.co.uk/t5/Archived-Posts/Brand-new-phone-open-box/m-p/1003034#M314178 <P>GR19.. I have come across instances where a product coming from overseas has to be opened to change something.. maybe a euro mains plug to uk spec, different accessories, manual etc.&nbsp; Is everything inside the box that should be there?</P> Sun, 13 Dec 2020 12:44:38 GMT wardi 2020-12-13T12:44:38Z https://community.ee.co.uk/t5/Archived-Posts/Brand-new-phone-open-box/m-p/1003008#M314177 <P>Had a supposedly brand new phone delivered today, and the original box is open.&nbsp;<BR />Anybody else had this?&nbsp;</P> Sun, 13 Dec 2020 12:01:36 GMT https://community.ee.co.uk/t5/Archived-Posts/Brand-new-phone-open-box/m-p/1003008#M314177 GR19 2020-12-13T12:01:36Z https://community.ee.co.uk/t5/Archived-Posts/Brand-new-phone-open-box/m-p/1003034#M314178 <P>GR19.. I have come across instances where a product coming from overseas has to be opened to change something.. maybe a euro mains plug to uk spec, different accessories, manual etc.&nbsp; Is everything inside the box that should be there?</P> Sun, 13 Dec 2020 12:44:38 GMT https://community.ee.co.uk/t5/Archived-Posts/Brand-new-phone-open-box/m-p/1003034#M314178 wardi 2020-12-13T12:44:38Z https://community.ee.co.uk/t5/Archived-Posts/Brand-new-phone-open-box/m-p/1003038#M314179 <P>Buying from EE wouldn't encounter this&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/761645">@wardi</a>&nbsp;</P><P>&nbsp;</P><P>You are purchasing a UK version so it would already have a UK plug.</P><P>&nbsp;</P><P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1406839">@GR19</a>&nbsp; you need to call EE and discuss your options</P><P>&nbsp;</P><P>But they won't send you a new device until you have returned this one and they have received it and processed it their end.</P> Sun, 13 Dec 2020 12:48:32 GMT https://community.ee.co.uk/t5/Archived-Posts/Brand-new-phone-open-box/m-p/1003038#M314179 BrendonH 2020-12-13T12:48:32Z