topic Re: Refurbishment in Archived Posts

Refurbishment

Vasile9692 — Sat, 12 Dec 2020 14:16:30 GMT

7 days ago I have ordered a Samsung S20 FE in meantime I have contact them to cancel my order,thei told me that the order was cancelled but Today thei send me the phone this clever EE I say nothing but the phone was refurbished without headphones and without original charger im customer with them for more then 2 years. Please guys don't try EE TRY a different one different network thei are better then EE

Re: Refurbishment

Northerner — Sat, 12 Dec 2020 15:51:55 GMT

Hi @Vasile9692

The Samsung F20FE doesn't come with headphones as standard. Nobody said it wookd come with all its original accessories. Manufacturers are starting to stop providing the charger as most people already have more than one USB plug.

https://shop.ee.co.uk/refurbished-phones/good-as-new

If your order was already sent when you cancelled then it would obviously be delivered. Just call EE to return the handset.

Re: Refurbishment

Leanne_T — Sun, 13 Dec 2020 09:22:01 GMT

Hi @Vasile9692

I am sorry to hear this.

If you would like to return the good as new Samsung, please see our How can I return a device bought within the last 14 days? Help page, for details on returning the phone.

Thanks.

Leanne.