topic Re: ordered upgrade online- now saying no order in Archived Posts

ordered upgrade online- now saying no order

ellavetnurse — Sat, 12 Dec 2020 09:07:30 GMT

I ordered a phone upgrade online, got a confirmation email however when not recieved a dispatch email, spoke to someone on the chat and said there is no order outstanding. Very unhappy with this and cannot get through to speak to someone on the phone line. Is there another way to contact them to find out what happened to my order?

Re: ordered upgrade online- now saying no order

Katie_B — Sat, 12 Dec 2020 09:38:51 GMT

Hello @ellavetnurse.

Thanks for coming to the community.

What phone did you order?

When did you complete this order?

Please can you also confirm what number you are calling to speak to our customer care team?

Katie.

Re: ordered upgrade online- now saying no order

ellavetnurse — Sat, 12 Dec 2020 10:38:47 GMT

Hi, I finally managed to get through.
The phone went out of stock when I ordered it but I didn’t get told this. I have ordered another phone which hopefully has gone through. I do think that if this happened the customer needs to be told as if I didn’t check I could have been waiting for a phone that was never turning up.

Sent from my iPhone

Re: ordered upgrade online- now saying no order

Katie_B — Sat, 12 Dec 2020 11:24:20 GMT

Thanks for letting us know @ellavetnurse.

I hope your new phone is with you soon.

Katie 🙂