topic Re: Rubbish service in Archived Posts

Rubbish service

sickofee2 — Fri, 11 Dec 2020 17:16:08 GMT

Just trying to find out where my order is and the website can't tell me 'at the moment'? Is the automated system busy!!!!!!!!!!!!!!!!

Tried calling - no one available

Tried chat - not available

Wonder if i should say the same when they ask for payment!

Come on EE, do much better. Ordered my upgrade on the 10 days ago and nothing arrived or notified since. And don't blame COVID!

Re: Rubbish service

Chris_B — Fri, 11 Dec 2020 17:47:26 GMT

@sickofee2 what device are you wanting for ? If it’s the iPhone 12 you’ll have to be patient as there is a backlog of orders as Apple can not keep up with demand.

Re: Rubbish service

Christopher_G — Sat, 12 Dec 2020 07:48:03 GMT

Hi @sickofee2

Welcome to the community.

Sorry to hear that you couldn't get through over the phone. Which phone did you order? Please include the colour and memory size where applicable. I'll check our stock levels.

Chris