https://community.ee.co.uk/t5/Archived-Posts/Trade/m-p/1002380#M314137 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1400871">@Joshpiggott</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>You were correct to contact Brightstar, as they're the ones who send the returns bags out. Have you spoken to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> about this?</P> <P><BR /> They may be able to help you.</P> <P><BR /> Chris</P> Sat, 12 Dec 2020 07:34:55 GMT Christopher_G 2020-12-12T07:34:55Z https://community.ee.co.uk/t5/Archived-Posts/Trade/m-p/1002142#M314136 <P>Hi,</P><P>I sent my trade in phone back and the deadline for it to be completed is by Tomorrow which is the 12th. I’ve had a email from DPD saying it’s delivered and been signed for. I’ve contacted bright star and they tell me that my email address doesn’t have a order?? I’m a bit confused as the phone has arrived and the deadline is Tommorow and I’m facing a £200 charge so I just need some clarification as to what’s going on.&nbsp;<BR /><BR /></P><P>kind regards</P> Fri, 11 Dec 2020 17:01:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade/m-p/1002142#M314136 Joshpiggott 2020-12-11T17:01:13Z https://community.ee.co.uk/t5/Archived-Posts/Trade/m-p/1002380#M314137 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1400871">@Joshpiggott</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>You were correct to contact Brightstar, as they're the ones who send the returns bags out. Have you spoken to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> about this?</P> <P><BR /> They may be able to help you.</P> <P><BR /> Chris</P> Sat, 12 Dec 2020 07:34:55 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade/m-p/1002380#M314137 Christopher_G 2020-12-12T07:34:55Z