topic Re: iphone 12 pro delivery procedure? in Archived Posts

iphone 12 pro delivery procedure?

kaisah16 — Mon, 19 Oct 2020 11:37:20 GMT

Hello,

I have pre-ordered an iphone 12 pro, which should come on Friday. I currently have this down to be delivered to my mothers address as I will be at work (and didn't want to risk taking a day off for it not to arrive anyway... as I expect it might not).

I have seen other people mention they need to be in / have ID to accept delivery, however nothing stated this when I ordered the phone. Is the 100% the case all the time?

If so - is leaving my ID with her a possiblity?

Re: iphone 12 pro delivery procedure?

kaoz360 — Mon, 19 Oct 2020 11:42:05 GMT

As far as I’m aware and with my experience of receiving phones from EE you do need to show photo ID and I think you do need to be there personally so the photo ID matches your face , although that’s my own personal experience , others my have different experiences

Re: iphone 12 pro delivery procedure?

Schockwave — Mon, 19 Oct 2020 11:52:19 GMT

@kaisah16 , as @Chris_B has mentioned to you in another thread you wrote, the phone will only be delivered to your billing address, and if someone else is there with the same surname as yours, they will need to have an ID, you cannot just leave your ID there without being there.

Re: iphone 12 pro delivery procedure?

kaisah16 — Mon, 19 Oct 2020 11:54:10 GMT

Thanks for the comment.

Is this a recent thing then? As my iPhone X was delivered to a different address back on release, as well as my partners iPhone 11 last year. Neither of these occasions was ID asked for, just a signature.

Also when ordering this one it did specifically ask for a billing/delivery address and allowed them to be separate. Surely it should state this at point of order?

I seem to be finding conflicting info in other threads 😥 Hoping this is clearly laid out somewhere.

Re: iphone 12 pro delivery procedure?

Schockwave — Mon, 19 Oct 2020 12:04:18 GMT

@kaisah16 , you can always ring customer service and check with them, I can only go by what has been said, you may find they will deliver to a different address than the billing one, but then the ID would needed as proof. Can you not choose a different date or time for delivery.

Re: iphone 12 pro delivery procedure?

kaisah16 — Mon, 19 Oct 2020 12:18:58 GMT

Ok so after being on hold for a while I tried the live chat.. someone from the digital sales team has confirmed the following;

Will be posted to my delivery address, not billing.
A family member with the same surname can show their ID on behalf of me and accept delivery.

So that's ideal 🙂 Thank you for the comments guys and hopefully this helps someone else too.

Re: iphone 12 pro delivery procedure?

Schockwave — Mon, 19 Oct 2020 12:21:22 GMT

@kaisah16 , thank you for coming back with an update, that is good news, this is very helpful for anyone needing an answer. I thought it would have to be someone with the same surname and having ID to to receive the phone, hope you enjoy your new phone, I am now waiting for the pre-order of the Max Pro on the 6th November!

Re: iphone 12 pro delivery procedure?

Rickster111 — Wed, 21 Oct 2020 19:48:57 GMT

Did they say they would delivery on Friday? I’ve booked a day off for my pro 🙂

Re: iphone 12 pro delivery procedure?

jane12345 — Fri, 11 Dec 2020 20:29:28 GMT

Got my pro max today no Id needed