topic Re: Upgrade in Archived Posts

Upgrade

sabrinaholloway — Thu, 10 Dec 2020 17:14:07 GMT

Hi I ordered my upgrade last Thursday 03/12/2020, received an email to confirm however I still haven't received a delivery. The tracking number doesn't work on the track my order. The auto loaded "Track my order" hasn't moved since the day I ordered. I haven't received any further communication.

Re: Upgrade

Tomstevensuk — Thu, 10 Dec 2020 19:27:42 GMT

If you have ordered the new iPhone you could be waiting weeks.

Re: Upgrade

Jon_K — Fri, 11 Dec 2020 08:30:28 GMT

Hi @sabrinaholloway.

Welcome to the community.

What did you order?

Were you given an estimated delivery time when you ordered?

Jon

Re: Upgrade

Tomstevensuk — Fri, 11 Dec 2020 09:31:10 GMT

IPhone 12 pro 256 in Pacific Blue, I was told that I would be withing 14 days but looking at all the stuff on here and twitter I guess I'll be waiting until the new year

Re: Upgrade

Jon_K — Fri, 11 Dec 2020 14:06:44 GMT

Hi @Tomstevensuk.

When did you order?

Have you checked our online order tracker?

Jon

Re: Upgrade

Tomstevensuk — Fri, 11 Dec 2020 14:35:52 GMT

I ordered it last week and it just says awaiting confirmation but looking online people have had that for ages

Re: Upgrade

Jon_K — Fri, 11 Dec 2020 15:31:37 GMT

Thanks @Tomstevensuk.

If you can get in touch with our Customer Care team, they will be able to give you an update on your order.

Jon

Re: Upgrade

Tomstevensuk — Fri, 11 Dec 2020 17:29:32 GMT

I'm trying to but the live chat isn't working for any option

Re: Upgrade

James_B — Fri, 11 Dec 2020 18:28:31 GMT

Hi @Tomstevensuk,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

Re: Upgrade

Tomstevensuk — Fri, 11 Dec 2020 18:35:47 GMT

Same answer to everyone who is having the same issue and been told a date or a couple of weeks for there phone 🤦🏻‍♂️🤷🏻‍♂️🙄

There is no company in the world that doesn't know when stock will be coming.

You have a date when stock is coming in you just don't know who is going to get it.