topic My order hasn't arrived pay as you go in Archived Posts

My order hasn't arrived pay as you go

Anush_x — Fri, 11 Dec 2020 13:46:38 GMT

Hey I order a Samsung a21 last week and it hasn't arrived yet, on the email it said in the next few business days. Is there any chance know when it will come

Re: My order hasn't arrived pay as you go

Leanne_T — Fri, 11 Dec 2020 15:37:33 GMT

Hi there @Anush_x

Thanks for coming to the community.

Has the payment been taken for the Samsung?

Have you had a confirmation email?

Thanks 🙂

Leanne.

Re: My order hasn't arrived pay as you go

Anush_x — Fri, 11 Dec 2020 16:13:11 GMT

Yes I got the email last Thursday but haven't received anything after that

Re: My order hasn't arrived pay as you go

Anush_x — Fri, 11 Dec 2020 17:03:24 GMT

@Leanne_T

Here is the order code xkoxxxxxxxxx and it was order on the 3rd of December

[mod edit: please do not post personal information on the public board. Thanks!]

Re: My order hasn't arrived pay as you go

James_B — Fri, 11 Dec 2020 18:22:07 GMT

Hi @Anush_x,

Sorry, we can't view your order details via the community.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James